Centrinomics is the framework for developing a Customer and TeamMember centric culture in your organization.

 

The model covers all elements of an organization and ensures that these are in alignment with each other, including customer loyalty and team member satisfaction.

 For an organization development initiative to be successful it must be built on robust processes. The Centrinomic process architecture covers processes you must establish to be successful:

•  Managing for results

•  Operating processes

•  Enabling processes

 

Customer-Centric Personnel Model

 

Putting People First is Centrinomics™ philosophy of a team member and customer centric organization. Its essence is the level of external customer expectation cannot exceed the level of internal service. This philosophy is built around elements that shape the customer-centric culture of an organization:

 

 1.Shared customer-centric vision

 2.On-going focus on customers’ needs

 3.Accountable and empowered staff

 4.Willingness to change

 5.Engaged employees

 6.“We” are culture

 7.Internal customer orientation and

 8.Inspirational leadership & management

 

The Centrinomics™ Customer and Team Member-Centric Model illustrates how these elements work together to create customer-centric culture in the organization. Where most Customer-Centric survey technologies tools help identify the rating, the Centrinomics™ Model helps to identify all the actions needed to be taken. Our process defines all processes which need to be, established, and implemented to correlate to the company’s ROI.