Professional info
Expertise in helping start-up, emerging and mature Brands maximize the challenges, issues and opportunities they face when deciding growth strategies. One of the greatest strengths is the ability to link operating and marketing strategies & tactics to short and long term financial modeling. Understands the four components of a business [Operations, Marketing, Customer/ Team Member Engagement, and Technology] and how to assist and mentor the existing leadership of a company to evolve into a professionally managed, system and process driven organization. Accountability for profits and growth by designing strategies and tactics to drive revenue, control costs, and increase productivity.
Business experience has been in: both regional and national Brands, franchised and non-franchised, and in industries as diverse as Tax Preparation and Automobile Rental and Sales. Having owned a business and holding several senior management positions, gives an understanding and grasp of the job, role and function of “C” level senior managers as well as the importance of creating a great place to work for all team members who deliver great experiences for customers.
Strong skills and understanding - Microsoft Office, QuickBooks, System Design, Claritas Demographic Studies, Public speaking, SEO,SEM, ORM, Web marketing, TTI (Tri-Metrix) Personal Core Skills, Behavioral, IMPACT, and Aptitude Assessment Certified.
Expertise
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Develop Company Growth Strategies and Tactics
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Restaurant Growth Strategies
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Leadership Development
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Territory Analysis and Mapping
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Customer and Team Member Centric Culture
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Personality Assessment Certified (TTI)
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Marketing and Web Marketing Strategies
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Franchise Development
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Operations Development
Skills
2010 - present
Work experience
Independent Consultant
Dec 11- Current
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Financial Modeling (Excel Expertise)
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Restaurant Growth Strategies
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Develop Company Growth Strategies and Tactics
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Leadership Development
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Territory Analysis and Mapping
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Customer and Team Member Centric Culture
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Personality Assessment Certified (TTI)
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Marketing and Web Marketing Strategies
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Franchise Development
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Operations Development
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Microsoft Office
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QuickBooks
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System Design
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Claritas Demographic Studies
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Public Speaking
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SEO,SEM, ORM,
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Web marketing
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TTI (Tri-Metrix) Personal Core Skills, Behavioral, IMPACT, and Aptitude Assessment Certified.
2010 - present
COO/CMO -Tax Resolution
Feb 03- Dec 11
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Responsible for all activities when CEO is absent.
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Grew company from $50 million to over $100 million annually in just three years.
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Work closely with the CEO to develop and accomplish goals and strategic plans.
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Spearhead the development, communication and implementation of effective growth strategies and processes.
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Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
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Responsible for the measurement and effectiveness of all processes internal and external; Provides timely, accurate and complete reports on the operating condition of the Company.
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Motivate and lead a high performance management team; Mentor direct reports to cultivate skills and to increase consciousness of the interrelationship between each department in the operations groups.
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Provide direction to a service organization that mirrors the adopted mission and core values of the Company.
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Remain knowledgeable of market and industry trends, competitors, and all aspects of the market.
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Establish key performance indicators for management of the operations group.
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Responsible for capital planning and expenditures.
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Establish compensation, training, short and long-term goals for the operations groups.
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Gather and analyze customer tends to assist in developing corporate strategy.
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Represent the Company at various community activities; Meet and network regularly with business leaders in the community.
Education
University of Arkansas
1982-1985